Copyright and complaints

Copyright notices

If you believe content played through GisWind infringes your rights, write to us through the contact page and include:

• identification of the work and the rights you hold;
• the URL or playlist name at issue, and where you encountered it;
• your name, address and a way to reply;
• a statement that you have a good-faith belief the use is unauthorised and that the information is accurate;
• your signature (electronic is fine).

We will confirm receipt, ask for anything missing, and tell you what we can and cannot do. Because content is supplied by the user and never held by us, we cannot remove a stream from the internet; we can act on our own software, this site and any listing we control.

Other complaints

• Billing or licence — include your order reference.
• Security — describe the issue and the version; please do not publish exploit details before we reply.
• Privacy — see the privacy policy, or use Settings → Delete my account in the app.

Response times

We aim to acknowledge within five working days and to answer substantively within thirty. These are targets, not a contractual guarantee unless a signed agreement says otherwise.

Counter-notice

If you believe a complaint about your use was mistaken, reply to the same address quoting the reference we gave you and explain why. We will review it with the original complainant where appropriate.